Shipping:

1. What shipping options do you offer?
We offer various shipping options tailored to your individual needs. These include national and international deliveries via standard or express shipping. Our standard shipping partners are DHL and DHL Express, and every package is insured.

2. How long does it take for my order to be shipped?
Order processing time varies depending on the product and availability. As a rule, however, we endeavor to ship orders within 5–7 business days after receipt of payment. Delivery times may be slightly longer for custom-made or special products. We will be happy to inform you of the expected shipping date of your order.

3. Do you also deliver internationally? Yes, we ship our automation technology internationally. Our company has experience shipping to various countries worldwide. Please note that specific customs and import regulations may apply depending on the destination country, which you, as the customer, must comply with.

4. How much are the shipping costs? Shipping costs vary depending on the delivery address and the selected shipping service. We endeavor to make shipping costs as transparent as possible and provide you with clear information about the applicable costs during the ordering process.

Contact:

1. How can I contact your company? You can contact us in various ways. Use the contact form on our website to leave us a message. Alternatively, you can reach us by email at: info@hdautomatisierung.de or by phone at +491715640004. You can find our contact details on the contact page of our website.

2. How quickly will I receive a response to my inquiry? We endeavor to respond to your inquiries as quickly as possible. As a rule, you will receive a response from our team within 1–2 business days. More complex inquiries or technical questions may take somewhat longer.

3. Do you also offer personal consultation? Yes, we offer personal consultation and support. Our experts will be happy to discuss your specific requirements and recommend the best automation solutions for your company.

4. Can I schedule a consultation? Yes, you are welcome to schedule a personal consultation. Contact us by email or phone to arrange an appointment. Please state your preferred time and the subject of your consultation.

VAT:

1. Do you offer net or gross prices? Our prices are generally stated as net prices. The so-called reverse charge mechanism generally applies to B2B customers within the EU. This means that the customer pays the VAT in their home country.

2. How does the reverse charge mechanism work? Under the reverse charge mechanism, the customer is responsible for VAT. As a B2B customer in an EU country, you must pay VAT in accordance with the applicable tax regulations in your country by reporting it in your own VAT return.

3. Does the reverse charge mechanism also apply to customers outside the EU? No, the reverse charge mechanism applies only to B2B customers within the European Union. Customers outside the EU can generally purchase at net prices without having to pay VAT.

4. Do I need a VAT identification number (VAT ID)? B2B customers within the EU need a valid VAT identification number (VAT ID) for tax-free purchases. Please ensure that your VAT ID is entered in the system before completing your order in order to benefit from the reverse charge mechanism.

5. Which payment methods do you accept? We accept various payment methods, including bank transfer, credit card, and PayPal. Simply select the payment option that is most convenient for you during the ordering process.

Please note that the answers to the VAT questions are general information only and depend on the applicable tax regulations in your country. For tax-related questions, we recommend consulting a tax advisor or tax authority to obtain accurate information tailored to your situation.